Warning: continuous glucose monitor safety alerts on smart devices, such as smartphones or smartwatches, may not work as expected
Standard priority
What you should do
- 1If you feel unwell, check your glucose levels using your continuous glucose monitor or an alternative method, and seek medical attention if necessary.
- 2Actively monitor your glucose levels until you have determined whether the app is alerting you properly.
- 3Review the instructions provided with your continuous glucose monitor when installing, setting up, and updating glucose monitoring apps on your smart device.
- 4Check your alert settings and volume, and refer to your device’s manual to ensure the safety alerts are working as expected with all of your smart device settings (including do not disturb, focus or sleep modes).
- 5If you notice an issue with your alerts, contact the manufacturer for help troubleshooting your smart device settings.
The issue
Inaccurate test or measurement results
Affected product
Continuous glucose monitoring smart device software applications
Where it was sold
Canada (national)Reported in the official notice — confirm there.
Issued by
Health Canada
Read the official Government of Canada notice
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