Ionic smartwatch recalled due to burn hazard
Standard priority
What you should do
- 1Consumers should immediately stop using the recalled Ionic smartwatch and contact Fitbit LLC for a refund.
- 2For more information, consumers can contact Fitbit LLC by telephone at 1-888-925-1764 (toll free) or 213-328-5250 (toll) or online at www.help.fitbit.com/ionic, or www.fitbit.com and click on “Product Help” at the bottom of the page for more information or www.fitbitionic.expertinquiry.com.
- 3Joint recall with Health Canada, the United States Consumer Product Safety Commission (US CPSC), PROFECO and Fitbit LLC.
- 4Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.
- 5Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.
The issue
Burn hazard
Affected product
Ionic smartwatch
Where it was sold
Canada (national)Reported in the official notice — confirm there.
Issued by
Health Canada — Consumer product safety
Read the official Government of Canada notice
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