Flo Battery Backup for Flo Smart Water Monitors recalled due to fire hazard
Standard priority
What you should do
- 1Consumers should immediately unplug and stop using their recalled battery back-up, contact Moen for instructions to disable their battery back-up before disposing of the unit in accordance with applicable laws for the disposal of lithium-ion batteries, and for a refund.
- 2For more information, consumers can contact Moen Incorporated toll-free at 1-844-633-8356, 8 a.m. to 8 p.m.
- 3ET Monday through Friday and from 11 a.m. to 8 p.m.
- 4ET Saturday, or online.
- 5Joint recall with Health Canada, the United States Consumer Product Safety Commission (US CPSC) and Moen IncorporatedPlease note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.
The issue
Fire hazard
Affected product
Flo Smart Water Lithium Ion Battery Backup
Where it was sold
Canada (national)Reported in the official notice — confirm there.
Issued by
Health Canada — Consumer product safety
Read the official Government of Canada notice
All recallsRecallGuardian ranks, illustrates and rewrites recalls in plain language. The official notice is authoritative — confirm model numbers, lot codes, dates and remedies there.