Counterfeit laser hair removal and therapy devices found in some clinics and may pose serious health risks
Standard priority
What you should do
- 1If you are a clinic:If you have a laser hair removal machine and therapy system bearing the “Soprano” brand or before purchasing any medical device, verify the device’s authenticity by comparing the information on the permanent label, including the manufacturer name, device name, and model or catalogue identifier with the corresponding information listed on the device license in Health Canada’s Medical Devices Active Licence Listing.
- 2If you have counterfeit product, immediately stop using and safely dispose of the device.
- 3Consult with the manufacturer if you are unsure whether a device is authentic.
- 4If you are a patient:Consult a licensed healthcare professional if you have received laser therapy services and have health concerns including immediate pain, skin reddening or swelling.
- 5Learn more : Cosmetic Laser TreatmentsReport any health product-related side effects or complaints to Health Canada.
The issue
Medical devices - Product safety - Unauthorized product
Affected product
Soprano diode laser hair removal systems and diode laser therapy systems
Where it was sold
Canada (national)Reported in the official notice — confirm there.
Issued by
Health Canada
Read the official Government of Canada notice
All recallsRecallGuardian ranks, illustrates and rewrites recalls in plain language. The official notice is authoritative — confirm model numbers, lot codes, dates and remedies there.