Certain Ortal TR90 and TR110 Gas Fireplaces recalled Due To Fire Hazard
High priority
What you should do
- 1Consumers should immediately stop using the recalled fireplaces and contact Ortal to arrange for a free inspection to determine if a free retrofit plate kit is required.
- 2For more information, consumers can contact Ortal USA, Inc. toll-free at 818-238-7000 by telephone from 8:00 a.m. to 4:30 p.m.
- 3Monday to Friday PST, by email at info@ortalheat.com or visit the company website.
- 4Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold, or even given away in Canada.
- 5Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.
The issue
Fire hazard
Affected product
Certain Ortal TR90 and TR110 Gas Fireplaces
Where it was sold
Canada (national)Reported in the official notice — confirm there.
Issued by
Health Canada — Consumer product safety
Read the official Government of Canada notice
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